Returns & Exchanges
Due to the perishable nature of our artisanal food products, we only accept returns or exchanges for items that arrive damaged or incorrect. Please inspect your pickle jars immediately upon delivery and contact us within 24 hours of receipt to initiate a claim.
Document the Issue
Take clear, high-resolution photographs of the damaged product, the packaging, and the invoice included in your parcel.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photographic evidence.
Verification Process
Our quality control team will review your claim within 48 hours to verify the defect or shipping error against our dispatch logs.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement jar at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing